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<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <meta name="Generator" content="Microsoft Word 15 (filtered medium)"> <!--[if !mso]><style>v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style><![endif]--><style><!-- /* Font Definitions */ @font-face {font-family:Wingdings; panose-1:5 0 0 0 0 0 0 0 0 0;} @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Roboto;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; margin-bottom:.0001pt; line-height:normal; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-fareast-language:EN-US;} span.EmailStyle17 {mso-style-type:personal-compose; font-family:"Arial",sans-serif; color:windowtext;} .MsoChpDefault {mso-style-type:export-only; font-family:"Calibri",sans-serif; mso-fareast-language:EN-US;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} /* List Definitions */ @list l0 {mso-list-id:733813678; mso-list-template-ids:462709066;} @list l0:level1 {mso-level-number-format:bullet; mso-level-text:\F0B7; mso-level-tab-stop:36.0pt; mso-level-number-position:left; text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Symbol;} @list l0:level2 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:72.0pt; mso-level-number-position:left; text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:"Courier New"; mso-bidi-font-family:"Times New Roman";} @list l0:level3 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:108.0pt; mso-level-number-position:left; text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level4 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:144.0pt; mso-level-number-position:left; text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level5 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:180.0pt; mso-level-number-position:left; text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level6 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:216.0pt; mso-level-number-position:left; text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level7 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:252.0pt; mso-level-number-position:left; text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level8 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:288.0pt; mso-level-number-position:left; text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Wingdings;} @list l0:level9 {mso-level-number-format:bullet; mso-level-text:\F0A7; mso-level-tab-stop:324.0pt; mso-level-number-position:left; text-indent:-18.0pt; mso-ansi-font-size:10.0pt; font-family:Wingdings;} ol {margin-bottom:0cm;} ul {margin-bottom:0cm;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--> </head> <body lang="EN-GB" link="#0563C1" vlink="#954F72"> <div class="WordSection1"> <p class="MsoNormal"><a name="_Hlk26274516"></a><a name="_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="font-family:"Arial",sans-serif">Good afternoon<o:p></o:p></span></span></a></p> <p class="MsoNormal"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p> <p class="MsoNormal"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><a name="_Hlk25142711"><span style="font-family:"Arial",sans-serif">This search has now been cancelled as we have not received the information we required from you to answer the query we raised 30 days ago. If you would still like the search to be completed, you will need to re-order it and include the information we have been requesting:<o:p></o:p></span></a></span></span></p> <p class="MsoNormal"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></span></p> <ul type="disc"> <li style="color:#57595B;mso-list:l0 level1 lfo1;background:#FCFCFC"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><i><span style="font-size:9.0pt;font-family:Roboto">Current Severn Trent Water billing records indicate that the requested search area contains TWO separate billing accounts with individual connection details. The separate properties found within the search area requested are as follows:<o:p></o:p></span></i></span></span></span></li></ul> <p style="margin-left:36.0pt;background:#FCFCFC"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><i><span style="font-size:9.0pt;font-family:Roboto;color:#212428;background:#FCFCFC">Units 1 and 2 The Gardens </span></i></span></span></span><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><i><span style="font-size:9.0pt;font-family:Roboto;color:#57595B"><o:p></o:p></span></i></span></span></span></p> <p style="margin-left:36.0pt;background:#FCFCFC"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><i><span style="font-size:9.0pt;font-family:Roboto;color:#57595B">In order for us to complete this search for you, please choose the product type you require from the list below:<o:p></o:p></span></i></span></span></span></p> <p style="margin-left:36.0pt;background:#FCFCFC"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><b><i><span style="font-size:9.0pt;font-family:Roboto;color:#57595B">Option 1, Single Property:</span></i></b></span></span></span><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><i><span style="font-size:9.0pt;font-family:Roboto;color:#57595B"> Select this option should you require connection details for a single property of your choice from the above list at a cost of £157.20 inc VAT for a Commercial Standard Search. Please advise us which property or businesses you require from the above list and provide a plan showing the new area to be searched against. We will then amend the search address accordingly and search on the property of your choice only. Please note that the billing/connection status of the properties not selected may vary from the information provided in the search.<o:p></o:p></span></i></span></span></span></p> <p style="margin-left:36.0pt;background:#FCFCFC"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><b><i><span style="font-size:9.0pt;font-family:Roboto;color:#57595B">Option 2 Commercial with parcels:</span></i></b></span></span></span><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><i><span style="font-size:9.0pt;font-family:Roboto;color:#57595B"> Should you require connection details for 2 or more of the properties from the above list this would break down as follows; 1 x Commercial Standard Search at £157.20 + £30.00 for each additional property required. (For example, if all of the above properties were required price would be £157.20 + 1 x £30.00 = £187.20 inc VAT). We will then amend the search address accordingly and search on the properties of your choice only. If you do not require searches on all of the properties we have listed please specify which properties you do require searching.<o:p></o:p></span></i></span></span></span></p> <p style="margin-left:36.0pt;background:#FCFCFC"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><b><i><span style="font-size:9.0pt;font-family:Roboto;color:#57595B">Option 3, Connections not required:</span></i></b></span></span></span><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><i><span style="font-size:9.0pt;font-family:Roboto;color:#57595B">The search can be completed as a Commercial Standard (at the standard cost of £157.20 inc VAT) based on the area of land only and will not include any billing/connection details for water and sewerage services stating “Information Not Requested”. However, it will include a sewer and water plan showing the nearest public assets.<o:p></o:p></span></i></span></span></span></p> <p style="margin-left:36.0pt;background:#FCFCFC"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><i><span style="font-size:9.0pt;font-family:Roboto;color:#57595B">Please ensure that you contact your client and discuss the most suitable option. We will then require email confirmation from you of which option they wish to proceed with.<o:p></o:p></span></i></span></span></span></p> <p style="margin-left:36.0pt;background:#FCFCFC"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><i><span style="font-size:9.0pt;font-family:Roboto;color:#57595B">To ensure you are selecting the correct product, if you have any questions relating to these options then please get in touch with us at your earliest convenience, we are happy to discuss these with you.<o:p></o:p></span></i></span></span></span></p> <p class="MsoNormal"><span style="mso-bookmark:_Hlk26968407"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></span></p> <span style="mso-bookmark:_Hlk26968407"></span> <p class="MsoNormal"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p> <p class="MsoNormal"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><a name="_Hlk25143256"><span style="font-family:"Arial",sans-serif">Kind regards<o:p></o:p></span></a></span></span></p> <p class="MsoNormal"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><span style="mso-bookmark:_Hlk25143256"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></span></p> <p class="MsoNormal"><span style="mso-bookmark:_Hlk26274516"><span style="mso-bookmark:_Hlk25142711"><span style="mso-bookmark:_Hlk25143256"><span style="font-family:"Arial",sans-serif">Ian</span></span></span></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-bottom:8.0pt;line-height:105%"><b><span style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-GB">Ian Mann<br> </span></b><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-GB">Senior Customer Service Advisor<br> Severn Trent Services<br> <br> As I am currently working from home, I am not contactable by phone.</span><span style="color:#1F497D;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal" style="margin-bottom:8.0pt;line-height:105%"><span style="color:#1F497D;mso-fareast-language:EN-GB"><a href="http://www.severntrentsearches.co.uk/"><span style="color:#0563C1">www.severntrentsearches.co.uk</span></a></span><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-GB"><br> <br> </span><a href="https://twitter.com/STSearches"><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-GB;text-decoration:none"><img border="0" width="185" height="40" style="width:1.925in;height:.4166in" id="Picture_x0020_1" src="cid:image001.png@01D6EE70.31DCA560" alt="cid:image001.png@01D179F9.A6CB6460"></span></a><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-GB"><br> <br> <i><o:p></o:p></i></span></p> <p class="MsoNormal" style="margin-bottom:8.0pt;line-height:105%"><i><span style="font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-GB">How did you rate our customer service today? Please click on the following link and give us your feedback now on how we dealt with your enquiry.<o:p></o:p></span></i></p> <p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-GB"><br> <br> <a href="http://www.severntrentsearches.com/rate-our-customer-service/"><span style="color:#0563C1">http://www.severntrentsearches.com/rate-our-customer-service/</span></a><br> <br> </span></i><span style="mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><o:p> </o:p></p> </div> </body> </html>
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