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<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head> <meta http-equiv="Content-Type" content="text/html; charset=us-ascii"> <meta name="Generator" content="Microsoft Word 14 (filtered medium)"> <style><!-- /* Font Definitions */ @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; margin-bottom:.0001pt; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-fareast-language:EN-US;} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} span.EmailStyle17 {mso-style-type:personal-compose; font-family:"Times New Roman","serif";} .MsoChpDefault {mso-style-type:export-only; font-family:"Calibri","sans-serif"; mso-fareast-language:EN-US;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} --></style> </head> <body lang="EN-GB" link="blue" vlink="purple"> <div class="WordSection1"> <p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Times New Roman","serif"">Thank you for your email,<br> We try to respond to all enquiries within 10 working days.Your results will be returned to you either via post or electronically to a stated email address. If you need to speak to us sooner, please call 0870 888 3116 option 2<br> To assist the Plant Enquiry process, please ensure you include:-<br> • site location map<br> • Details of the location such as street name, post code, X & Y Co-ordinates <br> There is an administration fee for this service. A payment of £51.60 per kilometre squared (£43.00 +VAT). We currently accept cheques made payable to Virgin Media or payments by credit/debit cards. If you wish to pay by card we will ring you for card details when processing your enquiry.<br> If you are working on the direct behalf of a LA / Registered Utility please state this clearly on your letter, charges may not be subject to these enquiries & we may be able to approve access to Dig Dat.<br> If your enquiry is in relation to a demolition / diversion / new development, please ensure that you complete the above process first in order that your enquiry can be processed efficiently:<br> Need to alter our network? <br> Upon completion of a Preliminary Enquiry, where it is necessary for our network to be altered, you need to contact our Diversionary Team on 0800 4008 0088 option 1. These details will be provided to you on our return correspondence.<br> New Development? <br> Upon completion of a Preliminary Enquiry, if you have a New Development in an area where Virgin Media equipment is not located, you need to contact our New Developments Team on 0800 408 0088 option2. These details will be provided to you on our return correspondence.<br> Damaged Network? What do I do? <br> Where you suspect that Virgin Media network has been damaged, you need to contact the Virgin Media Damage Hotline on 0870 888 3113<o:p></o:p></span></p> </div> </body> </html>
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