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<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta name="Generator" content="Microsoft Word 15 (filtered medium)"> <style><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:"Lucida Console"; panose-1:2 11 6 9 4 5 4 2 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman",serif;} a:link, span.MsoHyperlink {mso-style-priority:99; color:#0563C1; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:#954F72; text-decoration:underline;} p.msonormal0, li.msonormal0, div.msonormal0 {mso-style-name:msonormal; mso-margin-top-alt:auto; margin-right:0cm; mso-margin-bottom-alt:auto; margin-left:0cm; font-size:12.0pt; font-family:"Times New Roman",serif;} span.EmailStyle18 {mso-style-type:personal-reply; font-family:"Calibri",sans-serif; color:#1F497D;} p.msipfooter1b23a744, li.msipfooter1b23a744, div.msipfooter1b23a744 {mso-style-name:msipfooter1b23a744; mso-margin-top-alt:auto; margin-right:0cm; mso-margin-bottom-alt:auto; margin-left:0cm; font-size:12.0pt; font-family:"Times New Roman",serif;} .MsoChpDefault {mso-style-type:export-only; font-size:10.0pt;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--> </head> <body lang="EN-GB" link="#0563C1" vlink="#954F72"> <div class="WordSection1"> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p> <p class="MsoNormal" style="mso-margin-bottom-alt:auto;vertical-align:top"><span lang="EN" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Good morning<o:p></o:p></span></p> <p class="MsoNormal" style="mso-margin-bottom-alt:auto;vertical-align:top"><span lang="EN" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">The acknowledgement of payment, and reply date for your enquiry, is below for information. <o:p></o:p></span></p> <p class="MsoNormal"><u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US">You do not need to reply to this email.</span></u><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US"> <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US">Additional or new enquiries should be directed to the business email address: </span><u><span style="font-size:13.0pt;font-family:"Calibri",sans-serif;color:#2F5496;mso-fareast-language:EN-US"><a href="mailto:highways.searches@northyorks.gov.uk" target="_blank"><span style="color:#2F5496">highways.searches@northyorks.gov.uk</span></a></span></u><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US">which is regularly monitored</span><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US">.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US"><o:p> </o:p></span></p> <p class="MsoNormal" style="vertical-align:top"><span lang="EN" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">NYCC REF: 100025<o:p></o:p></span></p> <p class="MsoNormal" style="vertical-align:top"><span lang="EN" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal" style="text-autospace:none"><span lang="EN" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">CUSTOMER ENQUIRY REF: <b> </b></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">131492705</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p> <table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="margin-left:-5.4pt;border-collapse:collapse"> <tbody> <tr style="height:11.05pt"> <td valign="top" style="padding:0cm 5.4pt 0cm 5.4pt;height:11.05pt"> <p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p> </td> </tr> </tbody> </table> <p class="MsoNormal"><span lang="EN" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Please see below receipt of card payment made in respect of the above.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal"><span lang="EN" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">It would assist our response if you could quote the NYCC reference in any future communication. <o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Please note that our target date for a full response is within 20 working days from receipt of payment – <b> 02/02/21</b> </span><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">We appreciate our customers’ desire for enquiries to be resolved with all speed; however, we operate on a first-come, first-served basis. Fairness and our service demands mean we cannot provide immediate replies. Although the County Council does not offer an expedited service, we do our best to reply to requests as quickly as possible. The time taken to provide detailed responses is dependent on the level of research required on each case specifically. </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">We would appreciate it if agents can manage their customers' expectations regarding highway enquiry timescales. <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Please do not chase replies until the 20th day has passed as this results in delays to our service delivery. Our replies are sent out via email as soon as our research is complete.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Thank you<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">County Searches Information<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Network Information and Compliance<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Highways & Transportation<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Business & Environmental Services<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">North Yorkshire County Council<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">01609 798306<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-fareast-language:EN-US"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin-bottom:12.0pt"><br> <br> <span style="font-family:"Lucida Console"">Receipt Details<br> <br> <br> Payment made to:<br> North Yorkshire County Council<br> County Hall<br> Northallerton<br> North Yorkshire<br> DL7 8XE<br> 01609 780780<br> Receipt number WS0000298212<br> Authorisation code 099655<br> Merchant Number **********19103<br> Terminal ID ****7367<br> <br> <br> <br> <br> Card type Visa Debit<br> Card number ************9017<br> KEYED<br> <br> <br> <br> <br> Date/Time 05/01/2021 11:26:57<br> <br> <br> Reference Account type Narrative Amount VAT<br> RK-70113-5200-P0112 Highways Asset Management Question Correspondance - 25.00 0.00<br> Total Amount 25.00 <br> <br> <br> <br> <br> <br> <br> Thank you. Your payment for £25.00 has been accepted<br> Your account will be debited with the above amount.<br> <br> <br> Please retain this copy for your records.<br> This is not a VAT receipt<br> <br> <br> <a href="https://imsva91-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=www.northyorks.gov.uk&umid=5D8D4853-B825-8605-9B59-33CE0861D076&auth=de41389fcd07b045c2bf0b8b6a6bb2cde097bfb7-b409896399e0171665493da53b8cae5314609a46">https://imsva91-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=www.northyorks.gov.uk&umid=5D8D4853-B825-8605-9B59-33CE0861D076&auth=de41389fcd07b045c2bf0b8b6a6bb2cde097bfb7-b409896399e0171665493da53b8cae5314609a46</a></span><o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="msipfooter1b23a744" align="center" style="margin:0cm;margin-bottom:.0001pt;text-align:center"> <span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:red">OFFICIAL</span><o:p></o:p></p> </div> </body> </html> <table><tr><td bgcolor="#ffffff"><font color="#000000"><pre>Read the latest Coronavirus (COVID-19) information from North Yorkshire County Council: https://www.northyorks.gov.uk/coronavirus-advice-and-information Access your county council services online 24 hours a day, 7 days a week at www.northyorks.gov.uk. WARNING Any opinions or statements expressed in this e-mail are those of the individual and not necessarily those of North Yorkshire County Council. This e-mail and any files transmitted with it are confidential and solely for the use of the intended recipient. If you receive this in error, please do not disclose any information to anyone, notify the sender at the above address and then destroy all copies. North Yorkshire County Council’s computer systems and communications may be monitored to ensure effective operation of the system and for other lawful purposes. All GCSX traffic may be subject to recording and/or monitoring in accordance with relevant legislation. Although we have endeavoured to ensure that this e-mail and any attachments are free from any virus we would advise you to take any necessary steps to ensure that they are actually virus free. If you receive an automatic response stating that the recipient is away from the office and you wish to request information under either the Freedom of Information Act, the Data Protection Act or the Environmental Information Regulations please forward your request by e-mail to the Information Governance Team (infogov@northyorks.gov.uk) who will process your request. North Yorkshire County Council.</pre></font></td></tr></table>
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