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<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head> <meta http-equiv="Content-Type" content="text/html; charset=us-ascii"> <meta name="Generator" content="Microsoft Word 14 (filtered medium)"> <style><!-- /* Font Definitions */ @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin-top:0cm; margin-right:0cm; margin-bottom:10.0pt; margin-left:0cm; line-height:115%; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-fareast-language:EN-US;} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} span.EmailStyle17 {mso-style-type:personal-compose; font-family:"Calibri","sans-serif"; color:windowtext;} .MsoChpDefault {mso-style-type:export-only; font-size:10.0pt;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--> </head> <body lang="EN-GB" link="blue" vlink="purple"> <div class="WordSection1"> <p class="MsoNormal"><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">This is an automatic reply. Thank you for your enquiry which has been passed to the most suitable officer for action.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">To meet our customer care standards we will try to reply to you as soon as possible and provide a full response within 7 working days.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">If you have asked for information under the Freedom of Information Act 2000, you should receive a reply from us within 20 working days. Please look at our website for more details and exceptions to these response times: http://www.elmbridge.gov.uk/Council/customercarestandards.htm.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">Please note we are not able to reply to unsolicited emails.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">Alternatively, please visit our website for more information on our service <a href="http://www.elmbridge.gov.uk">www.elmbridge.gov.uk</a> <o:p></o:p></span></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal"> <span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Elmbridge Borough Council<o:p></o:p></span></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal"> <span style="font-size:12.0pt;font-family:"Arial","sans-serif"">High Street, Civic Centre, Esher<o:p></o:p></span></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal"> <span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Surrey, KT10 9SD<o:p></o:p></span></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal"> <span style="font-size:12.0pt;font-family:"Arial","sans-serif""><a href="http://www.elmbridge.gov.uk">http://www.elmbridge.gov.uk</a> <o:p></o:p></span></p> <p class="MsoNormal" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal"> <span style="font-size:12.0pt;font-family:"Arial","sans-serif"">01372 474474<o:p></o:p></span></p> <p class="MsoNormal"><o:p> </o:p></p> </div> <p align="center"><font style="BACKGROUND-COLOR: #ffffff">This email, and any attachments, is strictly confidential and may be legally privileged. It is intended only for use by the addressee. If you are not the intended recipient, any disclosure, copying, distribution or other use of this communication is strictly prohibited. If you have received this message in error, please contact the sender and delete it from your system. The opinions expressed in this email are not necessarily those of Elmbridge Borough Council. </font></p> </body> </html>
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