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<html><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta name="Generator" content="Microsoft Word 15 (filtered medium)"> <!--[if !mso]><style>v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style><![endif]--><style><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-ligatures:standardcontextual; mso-fareast-language:EN-US;} span.EmailStyle17 {mso-style-type:personal-compose; font-family:"Calibri",sans-serif; color:windowtext;} .MsoChpDefault {mso-style-type:export-only; font-family:"Calibri",sans-serif; mso-fareast-language:EN-US;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--> </head><body lang="EN-GB" link="#0563C1" vlink="#954F72" style="word-wrap:break-word"><br> <br> <div class="WordSection1"> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB">Good Morning <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB">Hope you had a good weekend<br> <br> <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB">Sadly last week like many companies across the world, we were affected by global IT issues. This meant that orders you placed with us may not of reached us successfully that you requested last Thursday and Friday<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB">We have continued to work incredibly hard over the weekend to restore our services that were impacted, and we have carried out lots of testing and pleased to confirm its back to business as usual this morning <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB">Please could I ask you to check the orders you have placed on our website under the “My Orders” section and check if all the orders you have placed can be seen.<br> <br> If you requested an order via email, please let us now if you’ve not heard back from us incase this hasn’t reached us as we did have outlook issues too <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB">If there are any missing can I kindly ask you to resubmit either on our website or send us an email and we will log it for you <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB">Once again we are really sorry for any inconvenience this may of caused during this extreme occurrence that was outside our direct control<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB">If we can be of help please do let us know and we will be happy to help<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB">Thank you for your assistance & here’s to a good week ahead <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB">Kind regards<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none;mso-fareast-language:EN-GB">Tonia </span><o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal"><b><span style="font-size:10.0pt;color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB">Property Solutions Manager</span></b><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><b><span style="color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB"> </span></b><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><b><span style="font-size:10.0pt;color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB">Telephone: 07889 016721</span></b><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><b><span style="font-size:10.0pt;color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB"> </span></b><b><span style="font-size:10.0pt;color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB"><o:p></o:p></span></b></p> <p class="MsoNormal"><b><span style="color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB">Northumbrian Water Ltd<o:p></o:p></span></b></p> <p class="MsoNormal"><b><span style="color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB">Property Solutions<o:p></o:p></span></b></p> <p class="MsoNormal"><b><span style="color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB">Northumbria House<o:p></o:p></span></b></p> <p class="MsoNormal"><b><span style="color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB">Abbey Road<o:p></o:p></span></b></p> <p class="MsoNormal"><b><span style="color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB">Pity Me<o:p></o:p></span></b></p> <p class="MsoNormal"><b><span style="color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB">Durham <o:p></o:p></span></b></p> <p class="MsoNormal"><b><span style="color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB">DH1 5FJ<o:p></o:p></span></b></p> <p class="MsoNormal"><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><b><span style="font-size:6.0pt;color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB"> </span></b><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-GB"><img width="101" height="45" style="width:1.0555in;height:.4722in" id="Picture_x0020_1" src="cid:image001.jpg@01DADC29.5E088F00"></span><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:6.0pt;color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB"> </span><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:6.0pt;color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB"> </span><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB">Opening Times: Monday to Thursday 8.30am - 5.00pm Friday's 8.30 - 4.00pm </span><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D;mso-ligatures:none;mso-fareast-language:EN-GB">Website: : </span><b><span style="font-size:10.0pt;color:#666666;mso-ligatures:none;mso-fareast-language:EN-GB"><a href="http://www.nwpropertysolutions.co.uk/"><span style="color:blue">www.nwpropertysolutions.co.uk</span></a></span></b><span style="mso-ligatures:none;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><o:p> </o:p></p> </div> <br> <br> This email and its attachments are intended for the addressee only and may be confidential or privileged. If this email has come to you in error, you should take no action based on it. Please return it to the sender immediately and then permanently delete it from all your folders. <br> <br> Unless expressly stated, opinions in this message falling outside the scope of ordinary business are the private views of the sender and not of Northumbrian Water Limited. <br> <br> You should be aware that this email, and any reply to it, may need to be made public under right to know legislation, or in connection with litigation. Emails may also be monitored to ensure compliance with our legal responsibilities, our policies and for audit purposes. <br> <br> While Northumbrian Water Limited has scanned this email and its attachments for security threats, including computer viruses, we have no liability for any damage which you may sustain as a result of any such viruses. You are advised to carry out your own virus checks before opening any attachment. <br> <br> Northumbrian Water Limited, registered in England and Wales number 2366703. <br> Registered office: Northumbria House, Abbey Road, Pity Me, Durham DH1 5FJ. <br> <br> www.nwl.co.uk </body></html>
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