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<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head> <meta http-equiv="Content-Type" content="text/html; charset=us-ascii"> <meta name="Generator" content="Microsoft Word 15 (filtered medium)"> <!--[if !mso]><style>v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style><![endif]--><style><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Aptos;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; font-size:11.0pt; font-family:"Aptos",sans-serif; mso-ligatures:standardcontextual; mso-fareast-language:EN-US;} span.EmailStyle17 {mso-style-type:personal-compose; font-family:"Calibri",sans-serif; color:windowtext; font-weight:normal; font-style:normal;} .MsoChpDefault {mso-style-type:export-only; font-size:11.0pt; mso-fareast-language:EN-US;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--> </head> <body lang="EN-GB" link="#467886" vlink="#96607D" style="word-wrap:break-word"> <div class="WordSection1"> <p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Good afternoon,<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">We wanted to let you know about a technical issue we encountered yesterday, which caused some emails for previously completed or cancelled cases to be resent. We apologize for any confusion this may have caused and kindly ask that you disregard these duplicate notifications. The issue has been resolved, but please don’t hesitate to contact us if you experience any further issues.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Thank you for your understanding.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Kind regards,<o:p></o:p></span></p> <p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#009FE3;mso-fareast-language:EN-GB">Stephanie Savva<span style="mso-ligatures:none"><o:p></o:p></span></span></b></p> <p class="MsoNormal" style="background:white"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">Customer Care Manager<o:p></o:p></span></p> <p class="MsoNormal" style="background:white"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">Tele: 0800 009 4540<o:p></o:p></span></p> <p class="MsoNormal" style="background:white"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">Clearwater Court, Vastern Road, Reading, RG1 8DB<o:p></o:p></span></p> <p class="MsoNormal" style="line-height:12.0pt"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB"> <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-GB"><img width="218" height="71" style="width:2.275in;height:.7416in" id="Picture_x0020_1" src="cid:image001.png@01DB35DC.2F426800" alt="PropertySearchesLogo-Blue-email-version"></span><span style="font-family:"Calibri",sans-serif;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><o:p> </o:p></p> </div> <p>Visit us online www.thameswater.co.uk , follow us on twitter www.twitter.com/thameswater or find us on www.facebook.com/thameswater. We’re happy to help you 24/7. </p> <p>Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales, both are registered at Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB. This email is confidential and is intended only for the use of the person it was sent to. Any views or opinions in this email are those of the author and don’t necessarily represent those of Thames Water Limited or its subsidiaries. If you aren’t the intended recipient of this email, please don’t copy, use, forward or disclose its contents to any other person – please destroy and delete the message and any attachments from your system. </p> </body> </html>
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