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<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta name="Generator" content="Microsoft Word 15 (filtered medium)"> <!--[if !mso]><style>v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style><![endif]--><style><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:"Calibri Light"; panose-1:2 15 3 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-fareast-language:EN-US;} a:link, span.MsoHyperlink {mso-style-priority:99; color:#0563C1; text-decoration:underline;} span.EmailStyle19 {mso-style-type:personal-reply; font-family:"Arial",sans-serif; color:black;} .MsoChpDefault {mso-style-type:export-only; font-size:10.0pt;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1" /> </o:shapelayout></xml><![endif]--> </head> <body lang="EN-GB" link="#0563C1" vlink="#954F72" style="word-wrap:break-word"> <div class="WordSection1"> <p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Good afternoon,<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">I hope you had a good Christmas and a happy New Year.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Thank you for your emails and I do apologies on behalf of the team for our delayed response.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal"><a name="_Hlk523983827"></a><a name="_Hlk7761524"><span style="mso-bookmark:_Hlk523983827"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">I have undertaken an initial search of our records and discovered that we hold information with regard to the extent of the highway for the location in question. Suffolk County Council currently charges for supplying this type of information. The relevant charge for this enquiry would be £45 + £9 VAT at 20% (VAT REG No. 104 1787 91).<o:p></o:p></span></span></a></p> <p class="MsoNormal"><span style="mso-bookmark:_Hlk7761524"><span style="mso-bookmark:_Hlk523983827"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p> <p class="MsoNormal"><span style="mso-bookmark:_Hlk7761524"><span style="mso-bookmark:_Hlk523983827"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Please confirm whether you wish to proceed with the request and if so, I will raise you an invoice for £54. As per my email signature, we are informing clients that are still awaiting our new finance system.<o:p></o:p></span></span></span></p> <p class="MsoNormal"><span style="mso-bookmark:_Hlk7761524"><span style="mso-bookmark:_Hlk523983827"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></span></span></p> <p class="MsoNormal"><span style="mso-bookmark:_Hlk7761524"><span style="mso-bookmark:_Hlk523983827"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We are not certain when this will become available, so I will send you the requested information within a week and invoice you in due course.<o:p></o:p></span></span></span></p> <span style="mso-bookmark:_Hlk523983827"></span><span style="mso-bookmark:_Hlk7761524"></span> <p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Kind regards<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p> <div> <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">James Emmerson<o:p></o:p></span></b></p> <p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">Highway Records Technician<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">Technical Services, Infrastructure Management<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:10.0pt;color:black;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#DA242A;mso-fareast-language:EN-GB">Suffolk Highways </span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">I Phoenix House (Floor 1 - Desk 91), 3 Goddard Road, Ipswich, Suffolk, IP1 5NP</span><span style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">T: 01473 260448 I <a href="http://www.suffolk.gov.uk/highways">www.suffolk.gov.uk/highways</a><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">E-mail: <a href="mailto:HighwayRecords@suffolkhighways.org">HighwayRecords@suffolkhighways.org</a><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-GB">Coronavirus – please be aware, given the current issues and the advice from the Government, the Highway Records Team will now be working from home and this may delay our ability to carry out research and respond to enquiries. <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:red;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><b><i><span style="color:red;mso-fareast-language:EN-GB">Please note that over the holiday period of Christmas and New Year there will be limited staff available to monitor our Highway Records inbox, we will respond to your enquiry as soon as we can. <o:p></o:p></span></i></b></p> <p class="MsoNormal"><b><i><span style="color:red;mso-fareast-language:EN-GB"><o:p> </o:p></span></i></b></p> <p class="MsoNormal"><b><i><span style="color:red;mso-fareast-language:EN-GB">Our customers should also be aware that we will be unable to raise any invoices/process any payments until the New Year due to changes to our finance system. <o:p></o:p></span></i></b></p> <p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="color:black;mso-fareast-language:EN-GB"><img border="0" width="624" height="99" style="width:6.5in;height:1.0312in" id="Picture_x0020_9" src="cid:image009.jpg@01D6E296.628FA080"><o:p></o:p></span></p> </div> <p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p> <div> <div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm"> <p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-GB">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-GB"> Samantha Chapman <Samantha.Chapman@search-acumen.co.uk> <br> <b>Sent:</b> 23 December 2020 13:12<br> <b>To:</b> Highways Highway Records <HighwayRecords@suffolkhighways.org><br> <b>Subject:</b> 2 HOLYWELLS CLOSE, IPSWICH, IP3 0AW<o:p></o:p></span></p> </div> </div> <p class="MsoNormal"><o:p> </o:p></p> <div style="border:dotted #003333 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt"> <p class="MsoNormal" style="background:lemonchiffon"><span style="color:black;mso-fareast-language:EN-GB"><img border="0" width="25" height="25" style="width:.2604in;height:.2604in" id="_x0000_i1030" src="https://sccwebassets.blob.core.windows.net/public/suffolkit/email-info-30px.png"></span><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;position:relative;top:-6.0pt;mso-text-raise:6.0pt;mso-fareast-language:EN-GB"> EXTERNAL EMAIL: Don't click any links or open attachments unless you trust the sender and know the content is safe. Click <a href="https://suffolk.freshservice.com/support/solutions/articles/50000031829-email-banners-external-emails" target="_blank"> here</a> for more information or help from Suffolk IT</span></b><span style="color:black;mso-fareast-language:EN-GB"> </span><span style="mso-fareast-language:EN-GB"><o:p></o:p></span></p> </div> <p class="MsoNormal"><span style="mso-fareast-language:EN-GB"> <o:p></o:p></span></p> <p class="MsoNormal">Hello, <o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">Can I have a urgent update?<o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal">thanks, <o:p></o:p></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Samantha Chapman <o:p> </o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Customer Support Coordinator<o:p></o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Search Acumen<o:p></o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Tel: 0800 240 4746<o:p></o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-GB">Direct line 01622 684572<o:p></o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-GB"> </span><a href="http://www.linkedin.com/company/search-acumen"><span style="font-family:"Calibri Light",sans-serif;color:blue;mso-fareast-language:EN-GB;text-decoration:none"><img border="0" width="21" height="21" style="width:.2187in;height:.2187in" id="Picture_x0020_1" src="cid:image010.png@01D6E296.628FA080" alt="linkedin"></span></a><span style="mso-fareast-language:EN-GB"> </span><a href="https://twitter.com/SearchAcumen"><span style="font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-GB;text-decoration:none"><img border="0" width="21" height="21" style="width:.2187in;height:.2187in" id="Picture_x0020_2" src="cid:image011.png@01D6E296.628FA080" alt="twitter"></span></a><span style="mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;mso-fareast-language:EN-GB">See our <u><a href="https://search-acumen.co.uk/covid-19-coronavirus">Business Continuity Plan</a></u> for the latest Local Authority and Data Provider turnaround times. <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:12.0pt;mso-fareast-language:EN-GB">We will continue to operate as normal throughout the Christmas period.<o:p></o:p></span></p> <p class="MsoNormal"><span style="mso-fareast-language:EN-GB"> </span><a href="http://www.linkedin.com/company/search-acumen"><span style="font-family:"Calibri Light",sans-serif;color:blue;mso-fareast-language:EN-GB;text-decoration:none"><img border="0" width="21" height="21" style="width:.2187in;height:.2187in" id="_x0000_i1027" src="cid:image010.png@01D6E296.628FA080" alt="linkedin"></span></a><span style="mso-fareast-language:EN-GB"> </span><a href="https://twitter.com/SearchAcumen"><span style="font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-GB;text-decoration:none"><img border="0" width="21" height="21" style="width:.2187in;height:.2187in" id="Picture_x0020_4" src="cid:image011.png@01D6E296.628FA080" alt="twitter"></span></a><span style="mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><a href="http://ow.ly/wz8C50AWhrg"><span style="mso-fareast-language:EN-GB;text-decoration:none"><img border="0" width="623" height="177" style="width:6.4895in;height:1.8437in" id="Picture_x0020_3" src="cid:image012.jpg@01D6E296.628FA080"></span></a><span style="mso-fareast-language:EN-GB"><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:8.0pt;mso-fareast-language:EN-GB"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size:8.0pt;mso-fareast-language:EN-GB">This message contains confidential information and is for the intended recipient only. Email transmission cannot be guaranteed to secure or error-free as information could be intercepted, corrupted, lost, destroyed arrive late, be incomplete or contain viruses. <br> Phoenix Searches Limited cannot accept liability for any errors or omissions in the contents of this message, which may arise as a result of email transmission. Please note that Phoenix Searches Limited may monitor, analyse and archive email traffic, data and the content of emails for the purposes of security, legal compliance and staff training. <br> Registered Office: The Maidstone Studios, New Cut Road, Vinters Park, Maidstone, Kent ME14 5NZ. Phoenix Searches Limited trading as Search Acumen is a limited company registered in England and Wales. Company Registration No: 8450163 VAT Reg No: 168587648. A list of Directors for the business can be found on our website <a href="http://www.search-acumen.co.uk/"> www.search-acumen.co.uk</a><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:8.0pt;mso-fareast-language:EN-GB">Phoenix Searches Ltd trading as Search Acumen is an Appointed Representation of Dual Corporate Risks Ltd (DCR), CLS Property Insight Limited and First Title Insurance plc (FTI). DCR, CLS and FTI, are all authorised and regulated by the <a href="https://www.fca.org.uk/" target="_blank" title="https://www.fca.org.uk/">Financial </a><a href="https://www.fca.org.uk/" target="_blank" title="https://www.fca.org.uk/">Conduct Authority.</a> FTI are also regulated by the <a href="https://www.bankofengland.co.uk/prudential-regulation" target="_blank" title="https://www.bankofengland.co.uk/prudential-regulation"> Prudential Regulation Authority</a> under registration number 202103.<o:p></o:p></span></p> <p class="MsoNormal"><o:p> </o:p></p> <p class="MsoNormal"><o:p> </o:p></p> </div> <p class="MsoNormal"><span style="background: white; font-family: "Arial",sans-serif; font-size: 12pt;">The information contained in this email or any of its attachments may</span><span style="font-family: "Arial",sans-serif; font-size: 12pt;"> <span style="background: white;">be privileged or confidential and is intended for the exclusive use of</span> <span style="background: white;">the addressee. Any unauthorised use may be unlawful. If you receive this email by mistake, please advise the sender immediately by using</span> <span style="background: white;">the reply facility in your email software.<o:p></o:p></span></span></p> <p class="MsoNormal"><span style="font-family: Arial, sans-serif; font-size: 12pt;"><span style="font-family: Arial, sans-serif; font-size: 12pt;"><br></span></span></p><p class="MsoNormal"><span style="font-family: Arial, sans-serif; font-size: 12pt;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">The Council reserves the right to monitor, record and retain any incoming and outgoing emails for security reasons and for monitoring internal compliance with our policy on staff use. Email monitoring and/or blocking software may be used and email content may be read. </span></span></p> <p class="MsoNormal"><span style="font-family: Arial, sans-serif; font-size: 12pt;"><br></span></p><p class="MsoNormal"><span style="font-family: Arial, sans-serif; font-size: 12pt;">For information about what we do with personal data see our privacy notice </span><a style="font-family: Arial, sans-serif; font-size: 12pt;" href="https://www.suffolk.gov.uk/about/privacy-notice/">https://www.suffolk.gov.uk/about/privacy-notice/</a></p></body> </html>
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